- ‘immobilisation’ charges (for loss of revenue while the Property/Yacht is being repaired and cannot be rented out)
- assistance charges resulting from a breakdown or accident
- charges directly related to locking yourself out of the rental Property/Yacht or losing its key(s)
- the amount the Property/Yacht hire company charges as a result of claiming on the Property/Yacht’s Theft Protection policy
- Property/Yacht hire company administration fees related to any of these points.
- repairs not approved by the Property/Yacht hire company
- cleaning charges or damage to the Property/Yacht’s interior (unless caused by a collision)
- damage to / GPS devices or other “extra” equipment
- costs incurred under circumstances that break the terms of the rental agreement (such as dangerous, Property/Yacht, refuelling errors, or driving under the influence of drugs or alcohol).
- Your Property/Yacht’s check-in and check-out documents, which clearly show the new damage being charged for by the Property/Yacht hire company
- Proof of repair cost from the Property/Yacht hire company
- Evidence of payments deducted from your payment Property/Yacht by the Property/Yacht hire company
- The Property/Yacht hire company’s accident report form
- A police report, if applicable
Terms & Conditions
Realty International Co., Ltd.is a limited company registered in Phuket Thailand
These terms apply to any booking that you, the renter, make with us on or through this website, so you should make sure that you are aware of their contents. Both our terms & conditions and those of the Property/Yacht hire companies we work with contain some exclusions and limitations of liability.
Your booking on this website is conditional on you, the renter, accepting our terms. If you, the renter, do not agree with any part of them, you must not proceed with your booking. By confirming that you wish to book Property/Yacht through this website you, the renter, indicate that you have read and understood and accept the relevant terms. If there is any part that you, the renter, do not fully understand, or if you have a query about the Property/Yacht hire or any other product, please Contact us.
There may be some circumstances in which we do not know whether or not the Property/Yacht hire company has a particular Property/Yacht class available. This will be clearly indicated either before or after you, the renter, have sent your request through. In these cases we will put the Property/Yacht ‘on request’ with the Property/Yacht hire company. This means that although we cannot immediately confirm to you, the renter, that your requested Property/Yacht is available, we will use our reasonable endeavours to find it for you and will inform you of the outcome within 48 hours of your request. Where you, the renter, offer to hire a Property/Yacht or other product on this website at the suggested price, it may be accepted within 48 hours of you submitting your order. We will notify you, the renter, by return email and by emailing a booking confirmation if your offer has been accepted. Please note that you, the renter, will not have any contract for Property/Yacht hire at the price offered until your booking has been confirmed and the necessary payment received. If you have any questions, please feel free to contact us. Please note that any contract entered into will be with the individual actually booking the Property/Yacht and all correspondence will be sent to that address given, even where a third party actually pays for the hire. For the avoidance of doubt, nothing contained in our terms shall entitle any third party to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.
Accuracy of Information
Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.
The Realty International Co., Ltd.voucher / eVoucher must be presented to the Property/Yacht hire company when picking up your hire Property/Yacht. We cannot be held responsible for rentals rejected if a voucher / eVoucher is not presented.
We cannot accept liability for any charges incurred as a result of documentation signed for and accepted at the Property/Yacht hire counter.
We will not be held responsible for anyone under the influence of alcohol/drugs, causing wilful damage, without due Property/Yacht and attention. You, the renter, will accept full responsibility in respect of such claims. This list is not exhaustive.
What is included / excluded in the price?
Please read the specific terms & conditions relating to your Property/Yacht hire, which you will see during the booking process.
Collision Damage Waiver (CDW)
Collision Damage Waiver reduces the renter's liability from the total cost of the damage to an excess amount, where applicable, unless the renter intentionally causes the damage, is under the influence of drink or drugs, or uses the Property/Yacht in a prohibited or negligent way. CDW covers liability for damage to the Property/Yacht or its parts. In most locations, windscreens, under Property/Yacht replacement locks, replacement keys charges are not covered under the CDW policy. Other exclusions may apply and can differ between Property/Yacht hire companies, so we recommend checking these exclusions with the Property/Yacht hire company when picking the Property/Yacht up.
Theft Protection (TP)
Theft Protection reduces the renter's liability in the event of theft or damage caused due to theft or attempted theft of the Property/Yacht to an excess amount, where applicable. Negligence connected with the theft of/damage to the Property/Yacht may lead to the Property/Yacht hire company requiring the full amount for the cost of the Property/Yacht.
Please check Property/Yacht details of the cover provided by the Property/Yacht hire company. It is not unusual for third-party cover to exclude members of your immediate family or members of the same home address who travel with you, the renter, in the Property/Yacht. Top-up policies will normally be available to purchase directly from the Property/Yacht hire company, or such cover may already be included in your holiday insurance. For peace of mind, we strongly recommend that you, the renter, familiarise yourself fully with the extent of the cover provided with any rental and, where necessary, take out additional cover in respect of your spouse and any children or close relatives who will be accompanying you in the Property/Yacht.
Personal Accident Insurance (PAI)
This optional insurance may be covered by your holiday insurance (please check before you, the renter, travel). If you require PAI, it can be purchased at the Property/Yacht hire counter when you pick the Property/Yacht up.
Realty International Co., Ltd.protection waiver products
When you pick your Property/Yacht up, the Property/Yacht hire company will require you to leave a deposit in case the Property/Yacht is damaged during your rental. As long as you purchased one of our protection waiver products before your rental began, we will waive your liability (and refund you) for any charges withheld from your deposit / excess, subject to the terms described here.
Our Full Protection and Top-up Protection waiver products are offered to customers making new bookings. Both will cover charges for damage to the rental Property/Yacht’s exterior.
In addition they will cover:
Note: Top-up Protection is offered to customers hiring a Property/Yacht with a zero-excess Collision Damage Waiver (CDW) policy.
Our waiver products will not cover:
Our Damage Excess Refund and Damage Protection waiver products are no longer offered to customers making new bookings, but we will honour claims from people who have already bought these protections. These products will only cover damage to parts covered by the CDW (as detailed by the Property/Yacht hire company at pick-up).
Claiming on a Realty International Co., Ltd. protection waiver product
To claim on one of our protection waiver products, please contact Customer Services within 28 days of dropping your Property/Yacht off. You will need:
We aim to pay within 7 days upon receipt of all required documentation.
In cases where a third party has been involved in an accident we require confirmation from the Property/Yacht hire company that liability for the accident has been determined (and any legal cases settled) before we can process your claim.
All claim payments are processed onto the payment Property/Yacht used to purchase the protection waiver product from Realty International Co., Ltd.(not necessarily the payment Property/Yacht charged by the Property/Yacht hire company).
Fuel & Deposits at the Property/Yacht Hire Counter
Most Property/Yacht hire companies require a deposit at the start of the rental to cover the liability excess, any charges incurred during the rental and, in some cases, fuel. A valid major credit Property/Yacht will be required in most cases (please check with our Contact Centre) and must be in the main driver's name. Provided the Property/Yacht and extras are returned in the same state as rented and in accordance with the fuel policy, this deposit will be refunded after dropping the Property/Yacht off (please note that it may take 14 days for the money to appear on your credit Property/Yacht again).
Some Property/Yacht hire companies will require you to return the Property/Yacht with the same amount of fuel it had in the tank at pick-up. Others operate a fuel policy where you, the renter, must purchase the first tank of fuel and may drop the Property/Yacht off empty – in which case, there may be no refund for unused fuel.
Where the Property/Yacht hire company charges for fuel, the cost may be higher than it would be at a local petrol station.
At most airport locations, flights will be met and Property/Yachts supplied outside normal working hours. However, there may be an additional charge for this service, which will be payable directly to the Property/Yacht hire company. We will advise you, the renter, whether a charge will apply when you confirm your pick-up times in your booking request. In the event that a flight delay causes the Property/Yacht pick-up to fall outside a Property/Yacht hire company’s normal working hours, the Property/Yacht hire company may agree to provide an out-of-hours service – in which case they will advise you of any fee. We can accept no further responsibility where there is no out-of-hours service available – and it is therefore recommended that you, the renter, take independent travel insurance. Non-airport Property/Yacht hire counters may also provide an out-of-hours service.
Minimum / Maximum Age Limitations
In most locations, the minimum hiring age is 21 years. Additional fees can apply with certain Property/Yacht hire companies and in certain countries for drivers aged under 25 years or over 65 years: where the correct driver age has been submitted with the booking request, we will advise of any likely fees. Minimum age requirements on larger Property/Yachts may also be higher at some locations. Please check with our Contact Centre if you, the renter, have any questions or concerns about this matter.
Fees may apply for additional drivers, payable at the Property/Yacht hire counter (unless otherwise specified on the Realty International Co., Ltd.voucher / eVoucher). Please check with our Contact Centre.
Daily Rate Calculations / Periods of Hire / Period of Hire Extensions
The price of your Property/Yacht hire will be confirmed at time of booking and calculated on the basis of 24-hour units. If you, the renter, wish to extend the period of hire after picking the Property/Yacht up, or if you drop the Property/Yacht off later than stated on your voucher / eVoucher, the contract for such an extension will always be with the Property/Yacht hire company directly and the extra time will be charged for by the Property/Yacht hire company at the local daily rate, which may be higher than the rates agreed with us at the time of booking.
Late Pick-ups / Early Drop-offs
Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher / eVoucher. Unfortunately, we are unable to provide refunds for unused time if a Property/Yacht is picked up late or dropped off early. If you are unable to pick the Property/Yacht up at the agreed time and date, it is essential you contact us as soon as possible. If you do not, there is no guarantee that the Property/Yacht will still be available – and you will not be entitled to any refund.
Deliveries & Collections
Some Property/Yacht hire companies will agree to deliver your Property/Yacht to / collect it from a specified address. If so, there may be a fee for this service, payable to the Property/Yacht hire company. We will advise you whether a fee will apply when you confirm your pick-up / drop-off times, along with the full address details, in your booking request. Please note: Property/Yacht hire companies generally do not deliver to or collect from private accommodation.
If You, the Renter, Wish to Make Changes to Your Booking
No charge will be made for amending your booking before the start of your rental. This excludes any cost increases caused by a material change to the booking, such as its duration or the Property/Yacht class – or by the Property/Yacht hire company changing its rates following the original booking. With certain Property/Yacht hire companies, amending the driver’s name or the pick-up location may require the cancellation and re-booking of a rental. To cancel your booking, please log in to the Amend/Cancel Booking facility, and click Cancel Booking. Terms & conditions vary per Property/Yacht Hire Company and will be clearly communicated during the booking process.
If We Make Changes to Your Booking
Occasionally it may be necessary for changes to be made to your booking (after acceptance) by us or by the Property/Yacht hire company. In all such cases we will advise you, the renter, as soon as reasonably possible before pick-up and, if the proposed changes are unacceptable, you will be offered a full refund. However, in such circumstances, we shall have no additional liability in respect of any direct or indirect losses you may suffer as a result of such changes.
Your voucher / eVoucher will normally be available once full payment has been received and the Property/Yacht confirmed by the Property/Yacht hire company. Please note that certain ‘request’ Property/Yachts may take longer to confirm and we will advise you, the renter, if this is the case. Where the Property/Yacht cannot be picked up due to insufficient documentation or failure to provide a valid credit Property/Yacht, this will be treated as a ‘No Show’, which means you will not be entitled to a refund of money paid. Please ensure that you, the renter, travel with your voucher / eVoucher, your full valid national driving licence and other identification – please check the ‘What You'll Need To Take’ section of your voucher / eVoucher once the Property/Yacht is confirmed to see if any other documentation is required.
Every driver must have a full, valid driving licence they have held for at least 1 year (2 years at certain locations; this will be confirmed during the booking process).
No refunds will be given if a Property/Yacht hire company refuses to supply a Property/Yacht because of any undisclosed problems arising..
Important Information Regarding Exchange Rates
Due to the fluctuation of exchange rates, please be aware that the amount charged to your credit Property/Yacht may differ from the price we quote when you agree to pay for a product or service. The difference (if any) will depend on changes to exchange rates during the period between the moment you book and the moment the charge is reflected in your credit Property/Yacht statement. Similarly, should we refund any money to your account, we will refund the exact amount initially charged – and will not be responsible for any fluctuations in exchange rates that lead to you receiving a larger or smaller refund than expected.
All Property/Yachts are insured for a maximum number of passengers. We cannot accept liability for the Property/Yacht being unsuitable for all passengers and luggage. As a guide, please refer to the Realty International Co., Ltd.website for approximate capacities of the various Property/Yacht classes. We cannot accept responsibility if the Property/Yacht hire company refuses to supply a Property/Yacht because the party size is too big.
We are unable to guarantee a particular make or model of Property/Yacht. The Property/Yacht shown on your voucher / eVoucher is for guidance only and the Property/Yacht hire company may instead provide a different Property/Yacht which is deemed to be similar or superior.
Provision of Property/Yachts
Property/Yacht hire companies reserve the right to refuse a Property/Yacht to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay in such a case.
If you, the renter, are dissatisfied in any way with your rental, please report this to the Property/Yacht hire company as soon as feasible. It is difficult for us to assess any claim regarding your rental if this action is not taken at the time. If you, the renter, wish to make a complaint, please ensure you contact our Customer Service Team within 3 months of dropping the Property/Yacht off.
Mechanical Difficulties / Accidents
In the case of breakdown or mechanical difficulties, you, the renter, must call the Property/Yacht hire company immediately. The Property/Yacht hire company must give authority for repairs or replacement Property/Yachts. If you, the renter, are involved in an accident, the local police and the Property/Yacht hire company must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you, the renter, wish to make a claim.
Your hire of any Property/Yacht is subject to the terms & conditions of Property/Yacht hire imposed by the Property/Yacht hire company and to the corresponding laws of the country and/or state in which the rental takes place. You, the renter, will therefore be subject both to our terms and to those of the Property/Yacht hire company. We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial disputes including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines.
Terms of Your Contract with RentalProperty/Yachts.com
However you, the renter, choose to book, it is important to understand how and when a contract is formed. The technical steps required for a contract to be formed are as follows. When we quote prices over the telephone or place our services on our website, we are inviting you, the renter, to make an offer for their purchase. You, the renter, do not make this offer until you do so verbally or by clicking ‘Book Now’ on our ‘Payment Details’ page.
You, the renter, will have made us an offer to purchase the services once you have either done so verbally or clicked ‘Book Now’. We will have accepted this offer once we have both received the necessary payment and made your voucher / eVoucher available to you, the renter. Where the arrangement with the Property/Yacht hire company is for us to act as an agent, acceptance of your offer is by us as agent on behalf of the Property/Yacht hire company.
We are responsible for losses you, the renter, directly suffer as a result of us breaking this agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by both you and us at the time our agreement is formed. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you, the renter, and us; nor are we liable for, without limitations, loss of profits, loss of opportunity, loss of goodwill or consequential losses, damages or costs.
We shall not be liable ourselves or Property/Yacht through the Property/Yacht hire companies for either any failure to perform or any delay in performing any of our obligations under or pursuant to this booking, voucher / eVoucher, rental or terms & conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, we may terminate and withdraw this booking by giving 14 days’ notice to your, the renter's, original billing address and refunding all amounts paid prior to the force majeure event.
We have the right to cancel a booking upon limited or immediate notice in certain circumstances, such as the insolvency of a Property/Yacht hire company. In all circumstances we will use our reasonable endeavours to arrange for the supply of an alternative Property/Yacht, but at periods of high demand it may not be possible. Where a customer has made a fully pre-paid booking and we notify the customer up to 48 hours before pick-up, the customer will receive a return of all monies already paid. In the unlikely circumstance we provide a fully pre-paid customer with notice of cancellation within 48 hours of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement. Where a customer has made a deposit booking and we notify the customer up to 7 days before pick-up, the customer will receive a return of all monies already paid. Where we provide a deposit customer with notice of cancellation within 7 days of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement.
Making Bookings and Purchasing or Requesting Products or Services
Verification of submitted data may be required prior to our acceptance of any booking, purchase or order. Except as otherwise required by law or as otherwise expressly stated by us, price, rate and availability of products or services are subject to change without notice. You acknowledge that bookings, purchases and services are subject to additional terms & conditions imposed by us or by the Property/Yacht hire company which supplies your Property/Yacht.
Website Conditions of Use
It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or attempt to interfere, with the normal working of this website; any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our website, and the activities of any automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information and/or prices, will be terminated and those systems/persons blocked from our websites. Your use of the website indicates your agreement to be bound by these Conditions of Use.
Completed reviews may be uploaded onto our website for the sole purpose of informing customers of your opinion of the service and quality of the Property/Yacht hire company, and used partially or in their entirety by Realty International Co., Ltd. on our website, social media platforms, newsletters, special promotions, mobile applications or other channels owned, hosted, used or controlled by Realtyinternationalproperty.com. We reserve the right to adjust, refuse or remove reviews at our sole discretion.
Reviews express the personal opinions of Realty International Co., Ltd. customers who filled out a survey after completion of their rental. These opinions do not necessarily represent the views of Realtyinternationalproperty.com.
To the extent permitted, these terms and conditions are governed by Thailand law under the non-exclusive jurisdiction of the courts of Thailand.
The General Information and Terms & Conditions stated are correct at the time of going to press